At the age of 16 I became pregnant and had to drop out of high school. Later, I attended a program for teen moms and graduated as their valedictorian. But, my attempts to attend college were futile and I soon had another child and began working at a call center. My desire to be a medical professional never left me, and on my way home from work, I started driving past Pima Medical where I would sit in the parking lot watching students come and go. I just couldn't get up the nerve to go inside. As a result of my emotionally unstable relationship, I did not feel worthy or capable of anything. One day, a student walking near my car dropped all his books and papers. I jumped out of the car to help him and he looked me in the eye and said, "You've been sitting out here every day for a month - what are you waiting for?" God speaks in mysterious ways. I went inside and signed up for the Medical Assistant program.
It was difficult working, going to school and caring for my children. I knew I had to leave Albuquerque because of my unstable relationship, so Pima Medical arranged an externship for me in Phoenix. My instructors and classmates not only helped me pack, they raised money to help fund the move for me and my kids.
I was offered a position during my externship. I became the lead assistant quickly and then their office manager. After a few years, I moved to Scottsdale Physicians Group where I am a director over 38 other MA's. I am continuing my education in Pima Medical's online Health Care Administration program with plans to complete my bachelor's degree. I am still breaking the cycle. Pima Medical transformed my life both personally and professionally!
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Q: How did you learn about Pima Medical Institute?
A: I started out as a 20-year-old looking for a job that could get me out of being a waitress. I found Pima Medical Institute and was very interested in the pharmacy technician program. I started the program in 2010 and graduated in 2011. I was a pharmacy technician from 2011 to 2022. In 2019, I decided to go for my bachelor's degree in health care administration. From then I found a position in 2022 as a product manager/business analyst and continue to be a certified pharmacy technician. The bachelor's degree program helped me in my current career and it also helped me pursue my master's degree in information systems at the University of Denver.
Q: What was your experience like as a student in the Pharmacy Technician and Bachelor of Science in Health Care Administration programs?
A: When I was a student in the pharmacy technician program at Pima Medical Institute, I was on campus and it was a great experience. Overall, I was able to socialize with those who were also interested in being a pharmacy technician. It was very nice to be in the classroom and have hands-on experience during that time. When I decided to go for my bachelor's degree, I was online full-time and it had everything that I needed to pursue my degree. It was a great experience as well because I was able to still manage my full-time job and also gain the experience I needed to pursue another position as a product manager/business analyst in 2022.
Q: What would you say is one specific thing you appreciated about your education at Pima Medical Institute?
A: One thing I would say that I appreciated about the education at Pima Medical Institute was how it prepared me for my pharmacy technician experience. I really liked the fact that I had an externship for it so that I could get hands-on experience and get into the field easily. I believe that Pima Medical Institute paved the way for my path to where I'm at today.
Q: Would you recommend Pima Medical Institute? Why?
A: I would recommend Pima Medical Institute to others because it started my career and it has developed me into what I am today. I was young, as a 20-year-old, not knowing what to do or where to go because I thought I was not able to be successful or be able to pay for an education, but when I found Pima Medical Institute, that is what helped me to be more successful. As I gathered more experience as a pharmacy technician, I was able to find ways to pursue my education even further. This got me to where I am today as a product manager with a master's degree in information systems with a specialty in business intelligence.
If I had not attended Pima Medical Institute, I do not believe I would be where I am today, because they gave me the tools I needed to succeed. I was able to be very successful in the pharmacy field. My 12 years of experience and dedication really helped me to earn the role I have today as a product manager in the pharmacy automation field.
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Shortly after moving to Tucson, I discovered I was pregnant with my first child. I had never taken school or life in general too seriously and only had limited work experience in the food industry. But, I saw a TV commercial for Pima Medical Institute, met with an admissions advisor, enrolled in their Veterinary Assistant Program and started classes the following Monday. I was very apprehensive as school was never for me. But from admissions to the instructors, everyone was super friendly and helpful. My instructors prepared me for the skills I would need, and the staff helped me build a foundation of professionalism I still carry today. I was hired at my clinical site the day after my externship.
Since graduation I have been gainfully employed, improving on the base skills the school taught me. I have worked over 15 years in Emergency, Critical Care, ICU and managed large groups of technicians and even ran a local shelter for a time. During that time, I even accepted a position as a substitute instructor at Pima Medical Institute. I have watched veterinary medicine become just as fascinating and advanced as human medicine. In 2013 I jumped at the opportunity to become a fulltime PMI instructor. I enjoy educating veterinary technician hopefuls with the same foundation PMI gave me. Recently, I accepted the position as PMI's Career Services Coordinator. I want to encourage my students to reach for the stars and help them drive themselves to success.
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For 20 years I worked in the food industry. In 2016 I took the steps to get my GED and start my life. I attended a semester and at a community college and realized that it was not for me. I left there one day and walked into Pima Medical Institute in tears not knowing what I was doing or where I was going with my life. That is when I met Renee, my admissions advisor. She took me into her arms hugged me and showed me the compassion and love that I needed. She helped me enroll in the Pharmacy Technician program and I started my new life on January 8, 2018. My instructor is the most compassionate person and has been my biggest support through the program. She was even instrumental in helping me obtain my job at Fry's Pharmacy while I was still in school. The teaching and knowledge I received while at Pima Medical Institute has made me the person that I am today and I feel so blessed.
I am becoming the person that I have always wanted to be. I'm educated, successful, and compassionate towards others and a knowledgeable person. I am so thankful for my success. I am 37 years of age and I have been in such a rut, not knowing where I am going with my life. But all that has changed. I want to say thank you to everyone at PMI! They went above and beyond to teach me how to become a successful Pharmacy Technician. My externship site has already offered me a job and I am excited to see what the future holds.
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I wasn't really sure what I wanted to do with my life. I began working as a CNA, and through my experiences in the hospital, I became excited about a possible career in the medical field. I heard a commercial about Pima Medical Institute and decided the quickest way into a career was enrolling in their 9 month Medical Assistant program. That opened the door for me, but I loved learning and knew I wanted more.
My dad passed away in 2015 from a drowning incident and that experience pushed me toward the respiratory therapy field. Through that incident I was able to observe the amazing work that respiratory therapists do and I said to myself, "I want to be one of them". One year after completing the MA program, I started Pima Medical's Respiratory Therapy program and I loved every moment of it! The program was challenging, but our classes were small and I connected with my classmates. We developed an almost family-type relationship. I loved my instructors; they really wanted us to succeed.
After completing my clinical experience, I was hired at St Anthony North Medical Health Center in Westminster, CO. I love my job! Recently, I have been working in the COVID ICU. I help intubate, manage ventilators and endotracheal tubes and give breathing treatments to those struggling to breath. I feel like I have found my calling.
I love Pima Medical. They did so much for me. Down the road I hope to continue my education by getting my bachelor's degree and possibly even obtaining my master's degree in the respiratory field.
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I grew up in a medical environment as my dad was a Navy doctor and my mom was a nurse. I ended up getting a bachelor's degree in biology and after working for a time in construction, decided my love of animals was prompting me to pursue a career in the veterinary field. I heard about Pima Medical Institute and liked the idea that I would get experience in the field through their Veterinary Assistant program.
I still remember my first day of the VA program when my instructor looked at me and said, "You have a degree and are way overqualified for this." I explained I wanted to learn the basics of caring for animals and get hands-on experience. It's been over 25 years and that instructor and I are still in touch. She always told us, "I can teach you how to do a procedure correctly, but it's more important to teach you the WHY." I still emphasize this and repeat it often to my staff.
While working as a VA, I applied to veterinary schools, but my bachelor's degree GPA was low and I was rejected from many vet schools. Finally, I was accepted at an offshore school in the Caribbean and later transferred to Kansas State, where I earned my Doctor of Veterinary Medicine in 2002. I was a Veterinarian at a couple of clinics before owning my own. Over the years, I have hired graduates from Pima Medical and have taken their externs. They still offer a very good program and teach the basics.
My time at Pima Medical was an opportunity and a doorway into the veterinary world. I am a great example that it's not always about grades. If you have passion and are willing to work hard, you can accomplish your goals. My mom always told me, "As long as you are doing something you love, you'll be happy!" Down the road, I think I might enjoy returning to Pima Medical ... this time as an instructor.
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I began working toward a degree in biology after high school but after evaluating job opportunities, I realized I was looking for more hands on and started considering the medical field. After researching, I chose the Respiratory Therapy program at Pima Medical Institute and was able to begin within a couple weeks.
It is a very intensive program and it wasn't easy, but I found staying on top of my classwork and communicating with my instructors was the key. When it came time for clinicals, I got some great advice from a preceptor who encouraged me to jump in rather than just observe. I took this to heart and became a better therapist. I graduated in February right before the COVID pandemic. My goal upon graduation was to obtain a travel assignment and go where needed. My first travel position was in New Jersey at East Orange General Hospital and my first day I covered the ER and part of the ICU. It was overwhelming at times but I just kept remembering my instructors' words. Early on we had a patient we didn't know had COVID and as a result, nine nurses got COVID along with their family members, including several who passed away. Since then (2020) I have been on seven travel assignments in New York, Texas, Colorado, Oregon and AZ and experienced rural hospitals as well as the number one respiratory institute in the world. I've been blessed with so many opportunities and have learned so much.
Pima Medical certainly prepared me for my career. All of my instructors were really amazing! They each brought a different type of expertise and I benefited from all of them.
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While initially interested in Dental Hygiene (DH), at age 18, I chose to pursue Dental Assisting (DA) instead, partly because I was hesitant to commit to a university four-year DH program. Later, as I learned about Pima Medical Institute's two-year DH program, my research told me it was highly reputable and very challenging. This both intrigued me and motivated me and I enrolled.
During my third semester an unexpected pregnancy brought huge challenges. My baby son was diagnosed with gastroschisis, a high-risk condition requiring frequent medical visits and a 54-day stay in the Neonatal Intensive Care Unit (NICU). Despite the challenges of being a new mother and the emotional strain of the situation, I remained determined to succeed in my studies. I studied and completed assignments while at the NICU, my son serving as my inspiration. He was a reminder of my strength and my determination to never give up on my dreams. My DA employer had been supportive and excited about my becoming a Dental Hygienist and invited me to join their team as a DH upon obtaining my license.
I want to express my sincere gratitude to all of my instructors at Pima Medical for their unwavering support during my journey, especially as I navigated the challenges of my son's condition. Each instructor was incredibly helpful and supportive, always striving for my success. I am confident in the quality of education I received and would enthusiastically recommend it to others. While the program is rigorous, it is definitely achievable-I am living proof of that!
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Pima Medical Institute has been a cornerstone in my career, providing a foundation that has endured through different stages of my life. Now, I'm excited to return to school and build on that strong base.
No one in my family is in the dental field, but I've always had a passion for becoming a dental hygienist. After high school, I spent five years working in Alaska's fishing industry. Upon returning to Seattle, I inquired about the Dental Hygiene program at Pima Medical Institute and ultimately enrolled in the Dental Assistant program. Balancing full-time work during the day with evening classes at Pima Medical was challenging but rewarding. My teacher was great, and I formed lasting friendships-I'm still close with one of my classmates more than 20 years later.
My first job was with a doctor in West Seattle, where I worked for two years before needing to go on bed rest due to pregnancy. I took a 15-year break to focus on being a mom. Remarkably, I was able to jump right back into my career as a Dental Assistant when I was ready. After moving to Phoenix, I started working as a temp and then secured my current position at Anthem Sonoran Valley Implants and Dental Center. It felt like riding a bike-everything came back to me. I love educating patients and helping them take care of their teeth. Currently, I'm in the process of applying to a Dental Hygiene program in my area. I want to further my education in the dental field and one day I hope to be able to clean teeth for free to help people who can't afford dental care.
Pima Medical Institute has been supportive throughout my journey, from enrolling and securing financing to ongoing assistance whenever I need it. I'm incredibly grateful for the education and opportunities Pima Medical has provided me.
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In 2005, while browsing technical programs online, Pima Medical Institute's Veterinary Assistant (VA) Program caught my eye. I filled out a request for more information and, to my surprise, Niki Riggleman, a recently retired yet highly esteemed instructor, called me immediately. Despite never having had an interest in veterinary medicine before, that call changed my life. I can't imagine being in any other field today and I'm so grateful Niki called me!
I completed the VA Program and returned to complete the Veterinary Technician (VT) Program in 2007. It was a privilege to be part of the very first VT class at the Seattle Campus. One aspect of Pima Medical I truly appreciated was its accessibility; the ability to attend night classes and work during the day allowed me to maintain a steady income while pursuing my education. The hands-on classroom experience, combined with working in the field, was crucial to my professional growth.
My journey with VCA Animal Hospitals began with my first externship, where I was hired even before completing it. Almost 20 years later, I'm still with VCA and grateful to have found my place there. I worked as a VA, a VT and then quickly moved up to Technician Supervisor and a regional training role. In 2020, I became the Regional Technician Director for the Northwest & Hawaii Group, supporting veterinary teams across five states. Additionally, as the current President of the Washington State Association of Veterinary Technicians (WSAVT) and a former District Chair for the National Association of Veterinary Technicians in America (NAVTA), I am dedicated to improving the careers of Veterinary Technicians and Assistants. Ensuring their optimal utilization and safety is crucial to our profession, helping us continue to serve our patients effectively.
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My wife, a nurse for 12 years, always encouraged me to join the medical field, but I kept putting it off. I worked as an insurance adjuster, traveling to areas hit by natural disasters, often being gone for 21 days at a time. With young children and older kids involved in activities, I was missing too much. One day, I told my wife I was ready to resign and pursue a medical career at the end of the year. Just a week later, I was let go from my job. We actually laughed at the timing. At the same time, my grandmother began having health problems. Caring for her made me realize the urgency of getting into the medical field-not just for my career, but to better understand her needs. My best friend had gone through Pima Medical's Practical Nursing (PN) program and had encouraged me to join him, but I wasn't ready then. Now, I knew it was the right choice and the right timing.
The PN program was very challenging for me, but I developed a strong small group of classmates who supported me and I had caring instructors who offered extra help. However, when my dear grandmother passed away on Christmas Eve, I was crushed. She had raised me and was my biggest cheerleader and I just wanted to quit. I arranged to meet with my director to withdraw from the program, but she encouraged me to stay. My wife reminded me why I had started the program, and decided to continue. I completed the PN program but still struggling with the loss, I failed my NCLEX exam twice. I felt so defeated, but I knew I couldn't give up. After passing on my third attempt, I drove to Pima Medical to hug my program director and we shared an emotional moment.
I am excited for my new career at the Center at Lowry, a rehabilitation facility where I did clinicals. I can't thank Pima Medical Institute enough; the instructors, especially Director Risner, were amazing and I wouldn't be where I am without them!
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My journey into health care began with the encouragement of my aunt, Marie Defede, who worked in admissions at Pima Medical Institute's Chula Vista campus. Inspired by her support, I enrolled in the Medical Assistant program in 2002 and graduated in 2003, a decision that forever changed my life.
Shortly after, I started working at Scripps Anderson's Clinic in La Jolla as a medical assistant in the Sports Orthopedic Department. I had the unique opportunity to support the San Diego Padres Baseball Team. That fast-paced environment taught me the importance of clinical accuracy, teamwork and compassionate patient care.
Wanting to give back, I returned to Pima Medical as an instructor, teaching Medical Assistant front and back office skills, Medical Administrative courses and Career Preparation. Helping students grow was deeply fulfilling, and in 2010, I was honored as Pima Medical's Peak Performer for my dedication to education and mentorship.
My career expanded beyond clinical work when I transitioned into the biopharmaceutical sector. I worked with Johnson & Johnson and Pfizer, focusing on clinical operations, system optimization and compliance in regulated environments. Alongside my career, I advanced my education. I earned an Associate Degree in Health Care Administration in 2010, a B.S. in Health Care Administration in 2013 and then a M.S. in Health Administration. I am currently completing a Doctorate in Organizational Leadership, with a focus on inclusive leadership and healthcare transformation.
Today, I serve as a Clinical Business Systems Analyst, leading projects in organizational development, system implementation and process improvement. Beyond my career, I am a passionate advocate for LGBTQ+ communities, patient rights and underserved populations.
Pima Medical was where it all began. It provided the foundation, support and mentorship I needed to pursue a fulfilling career in healthcare and leadership. I will always be proud to say my journey started at PMI.
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